Privacy Policy

1. Scope and Application

This Privacy Policy explains how ClaimVoiceSearch™ (“ClaimVoiceSearch™,” “Company,” “we,” “us,” or “our”) collects, receives, uses, stores, discloses, and otherwise processes information when you access or use our website, request or generate a report, submit a lead form, book a call, communicate with us, purchase services, or otherwise interact with any page, communication, report, or service that links to this Privacy Policy (collectively, the “Services”).

This Privacy Policy applies to personal information, business contact information, public business data used in our workflows, device and usage data, and other information described below. By accessing or using the Services, or by submitting information to us, you acknowledge this Privacy Policy and consent to the processing described here to the extent permitted by applicable law.

2. Definitions

For purposes of this Privacy Policy:

• “Personal Information” or “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an individual or household, to the extent protected by applicable law.
• “Public Business Data” means publicly available business listing information, map information, review counts, listing details, category information, address information, or similar business-facing data made available through public sources or service providers.
• “Process” or “Processing” means collecting, storing, analyzing, organizing, using, disclosing, transmitting, retaining, or deleting data.

3. Information We Collect

Information you submit directly

• Name, email address, phone number, company name, business name, job title, and related contact details
• Business address, city, state, service area, industry, and other business identifiers
• Responses to lead forms, scan questions, surveys, contact forms, appointment requests, consultation requests, and service inquiries
• Communications you send to us by email, web form, SMS, phone, voicemail, or other channels
• Billing, payment, transaction, and order-related information if you later purchase paid services

Information collected automatically

• IP address, browser type, operating system, device type, device identifiers, approximate geolocation, language, referrer, and landing page details
• Page views, clicks, button taps, form progress, session activity, timestamps, scroll behavior, and related interaction data
• UTM parameters, click IDs, referral metadata, attribution tags, session identifiers, and conversion-event metadata
• Cookies, pixels, tags, local storage, session storage, scripts, and similar technologies used for measurement, security, analytics, attribution, and performance

Information received from third parties

• Publicly available business listing and map-related information
• Advertising, analytics, or campaign performance information from media and attribution platforms
• Lead, communication, CRM, support, hosting, automation, scheduling, or infrastructure data from vendors we use to operate the Services

4. Public Business Data and Report Inputs

Because ClaimVoiceSearch™ provides business-diagnostic and visibility-related outputs, the Services may use Public Business Data, user-submitted business information, and platform-generated calculations to generate reports, analyses, estimates, grades, or related outputs. Some of that information may concern a business rather than an individual. However, where such information is linked to an identifiable sole proprietor, owner, employee, representative, or contact, we may treat it as Personal Information to the extent required by law.

We do not guarantee that Public Business Data is complete, current, accurate, or available in all cases, and our use of such data does not create ownership rights in third-party data sources.

5. Sensitive Data and Minor Users

The Services are intended for business users and adults. We do not knowingly direct the Services to children under 18 and do not knowingly collect Personal Information from children. We do not request sensitive personal information for ordinary use of the Services. Please do not submit health data, government ID numbers, precise financial account credentials, payment card numbers outside approved payment workflows, or other highly sensitive information unless specifically requested by us through an authorized channel and lawfully required for a defined purpose.

6. How We Use Information

• Generate, display, deliver, and support diagnostic reports, scans, analyses, and related outputs
• Operate the website, forms, pages, scheduling tools, communications, automations, and support workflows
• Respond to inquiries, consultations, purchases, and customer support requests
• Measure campaign performance, traffic quality, conversion activity, and attribution accuracy
• Improve site usability, scripts, report logic, workflows, fraud prevention systems, and service quality
• Create logs, business records, audit trails, and operational documentation
• Send service-related notices, reminders, confirmations, administrative communications, and business follow-up
• Send promotional emails, SMS messages, remarketing audiences, and sales communications where permitted by law
• Investigate misuse, detect abuse, protect rights, enforce our Terms, and comply with legal obligations
• Support financing, diligence, insurance, audit, restructuring, acquisition, or other legitimate business operations

7. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we may process information because:

• you requested a report, consultation, communication, or service from us;
• processing is necessary to perform a contract or take steps at your request before entering into a contract;
• processing is necessary for our legitimate interests in operating, securing, analyzing, improving, marketing, and administering the Services;
• you provided consent for specific communications or processing activities;
• processing is necessary to comply with legal, regulatory, tax, accounting, evidentiary, or law-enforcement obligations; or
• processing is otherwise permitted by applicable law.

8. Cookies, Pixels, Local Storage, Session Storage, and Similar Technologies

We use cookies, pixels, scripts, tags, browser storage, local storage, session storage, and related technologies to support website functionality, preserve user preferences, store attribution information, measure sessions and conversions, reduce fraud, improve reporting integrity, analyze traffic behavior, and troubleshoot service issues.

These technologies may be set by us or by third-party service providers working on our behalf. Some may persist across sessions; others may expire when you close your browser. You may be able to control certain technologies through your browser or device settings, but disabling them may affect functionality, measurement quality, or your ability to use parts of the Services.

9. Advertising, Analytics, Attribution, and Measurement

We may use analytics, attribution, remarketing, advertising, CRM, call-tracking, server-side event forwarding, lead-routing, and related tools to evaluate traffic sources, campaign quality, conversion events, and site performance. These tools may process cookie IDs, browser identifiers, device-level signals, hashed identifiers, click IDs, event payloads, page paths, timestamps, lead-form completion events, and similar measurement data.

We may also combine information collected through forms, communications, orders, and analytics systems to understand campaign effectiveness, improve our Services, and follow up with leads or customers as permitted by law.

10. Google Maps Platform, Public Listing Sources, and Third-Party Platform Data

We may use Google Maps Platform products, Places-related services, map-related APIs, public business listing sources, and similar tools to help identify businesses, enrich report inputs, or support business-diagnostic workflows. Use of Google-provided content, where applicable, remains subject to Google’s own terms, policies, attribution requirements, and data-protection rules. We do not claim ownership over third-party platform content.

Where required, third-party content should be attributed to its source. References to Google, Apple, Amazon, Microsoft, maps, assistants, or related ecosystems are descriptive and operational only. ClaimVoiceSearch™ is an independent platform and is not affiliated with, endorsed by, or sponsored by those companies.

11. How We Disclose Information

We do not sell Personal Information for money. We may disclose, transfer, or make information available to:

• hosting, infrastructure, storage, cloud, analytics, CRM, support, communications, email, SMS, scheduling, security, automation, billing, and payment service providers;
• advertising, attribution, call-tracking, and marketing vendors that help us operate campaigns and measure performance;
• contractors, consultants, attorneys, accountants, insurers, auditors, and advisers;
• corporate affiliates, successors, buyers, lenders, investors, or counterparties involved in financing, merger, restructuring, asset sale, acquisition, or similar corporate activity;
• government authorities, law enforcement, courts, regulators, or other parties where required or reasonably appropriate to comply with law, legal process, or protection of rights; and
• other parties with your direction, consent, or as otherwise permitted by law.

Depending on applicable law, some ad-tech or measurement-related disclosures could be treated as “sharing,” “targeted advertising,” or similar regulated activity even if no money is exchanged. Where required by law, we will honor applicable opt-out rights for such activity after a verified request.

12. SMS, Phone, and Email Communications

By submitting your phone number, email address, or other contact information, you authorize us and our service providers to contact you regarding reports, inquiries, appointments, service-related updates, transactional matters, customer support, operational notices, and, where permitted by law, promotional or marketing communications.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchase. You may opt out of marketing texts by replying STOP and request help by replying HELP. You may unsubscribe from promotional emails using the unsubscribe mechanism in the email, where available. Opt-out requests may take a reasonable period to process. Even if you opt out of marketing messages, we may still send service, transactional, legal, or administrative communications where permitted by law.

13. Data Retention

We retain information for as long as reasonably necessary to operate the Services, generate reports, preserve attribution and measurement integrity, maintain business and tax records, support audits, resolve disputes, investigate abuse, enforce agreements, defend legal claims, comply with legal obligations, and carry out legitimate business operations. Retention periods vary based on the nature of the data, business necessity, system design, vendor architecture, and applicable law.

Even after deletion requests, certain information may remain in backups, logs, archival systems, evidentiary records, suppression lists, or systems needed for security, compliance, dispute resolution, or legal retention purposes, subject to applicable law.

14. Security

We use administrative, technical, contractual, and organizational measures intended to protect information from unauthorized access, disclosure, loss, alteration, misuse, or destruction. Safeguards may include role-based access controls, credential controls, logging, access limitation, HTTPS/TLS, vendor management, and related operational measures appropriate to a company of our size and service model.

No method of transmission over the internet, and no method of electronic storage, is completely secure. Accordingly, we do not guarantee absolute security, uninterrupted service, or immunity from unauthorized access or system compromise.

15. Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, deletion of, portability of, or restriction regarding certain Personal Information. You may also have the right to object to certain processing, appeal certain request decisions, or opt out of certain targeted advertising, profiling, or regulated disclosures as defined by applicable law.

To submit a privacy request, contact compliance@claimvoicesearch.com or privacy@claimvoicesearch.com. We may require verification of identity, authority, or ownership before responding. We may deny or limit requests where permitted by law, including where we cannot verify identity, where an exemption applies, or where the request is manifestly unfounded, excessive, unlawful, or technically disproportionate.

16. U.S. State Privacy Disclosures

Residents of certain U.S. states may have additional rights under applicable state privacy laws, including rights to know, access, delete, correct, appeal, or opt out of certain targeted advertising or regulated data uses. We will not unlawfully discriminate against you for exercising applicable privacy rights. To the extent required by law, we will honor verified requests in accordance with the law that applies to you.

17. International Users and Data Transfers

If you access the Services from outside the United States, you understand that information may be transferred to, stored in, and processed in the United States or other jurisdictions where we or our vendors operate. Those jurisdictions may have data-protection rules that differ from the laws of your country. Where legally required, we may rely on lawful transfer mechanisms or contractual protections that we deem appropriate under the circumstances.

18. Do Not Track and Similar Signals

Because there is not always a consistent industry-standard interpretation of browser-based “Do Not Track” signals or similar universal preference signals, the Services may not respond to all such signals in a uniform manner unless required by applicable law. Where a legally recognized opt-out signal is required to be honored, we will seek to handle it in accordance with applicable law and operational feasibility.

19. Third-Party Sites and Services

The Services may link to third-party websites, booking tools, payment pages, maps, embedded content, social platforms, or other services that we do not control. This Privacy Policy does not govern the privacy practices of those third parties. We encourage you to review their privacy policies, terms, and practices before submitting information through those services.

20. Business Transfers and Corporate Transactions

We may disclose or transfer information as part of a merger, acquisition, financing, due diligence review, sale of assets, reorganization, bankruptcy, dissolution, or similar corporate event. In such circumstances, information may be disclosed to counterparties, advisers, lenders, insurers, or successors subject to appropriate confidentiality or legal protections where reasonably appropriate.

21. Changes to This Privacy Policy

We may revise this Privacy Policy at any time to reflect operational changes, legal updates, vendor changes, product updates, or business needs. Unless otherwise stated, changes become effective when posted to this page. Your continued use of the Services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised policy to the extent permitted by law.

22. Contact Us

Privacy requests, rights requests, notices, and questions regarding this Privacy Policy may be sent to:

• privacy@claimvoicesearch.com
• compliance@claimvoicesearch.com
• support@claimvoicesearch.com

Where a separate legal notice address is required, please also see our Contact page.